Help (FAQ & Tips)

Q. Is the electricity included in the price?
The utilities expenses are only included in the weekly rentals.

Q. Are linens and towels provided in the apartments?
Generally there are towels and lines in all the apartments.

Q.Are pets permitted ?
Sorry, pets are not allowed in the apartments.

Q.Is the kitchen fully equipped ?
Kitchens are always well equipped. Dishes, glasses and eating utensils are supplied. Usually there is an Italian-style stovetop espresso maker (called "moka").

Q.Is there a washer and a dryer?
Each apartment is unique and appliances such as dishwashers and washing machines are listed in the apartment's description.

Q.What differences can I expect between an Italian and an usa apartment?
Florentine apartments don't have all the same appliances as American apartments - for example, dryers, air conditioners and elevators are quite rare. At the same time, a 700-year-old building provides a unique historic ambiance and an opportunity to live for a while as the Italians do!

Q. What is the check-in and check-out time?
Check-in is between 4 p.m. and 8 p.m. Check-out is normally by 11 a.m.

Q. When the reservation is Confirmed ?
The booking is understood to be accepted when issues a Confirmation invoice confirming the items you have booked.

Q. How do I make a booking?
Booking an apartment through our web site is very easy. Full details are available in our Rental Process page.

Q. Do you work with travel agents?
Yes! We are pleased to work with travel agents in arranging their clients' accommodations. Please contact us for more information.

Q. Why are your apartments less expensive than others apartments ?
Because we list private properties on our web site. We are in direct contact with the owners of each property so there is no long list of agencies that add their fees along the way. Moreover, we always encourage each owner to set a reasonable price for the apartment in the first place.

Q. How far in advance should I book?
Florence is a very popular destination, so the earlier you can book, the more options will be available to you. Ideally, try to make a reservation three months in advance, though if you need more quickly, we often do have some last-minute openings available.